RETURN POLICY

What We Cover After Your Order

The site only steps in for two specific post-purchase situations. If your concern doesn’t fall into one of these categories, a return or refund isn’t available. The two covered scenarios are: a product arriving with a quality defect, and a shipment that goes missing in transit.

If Your Product Has a Defect

Noticing something wrong with your item? You’ll need to document the issue by taking photos or recording a video, then email them to us along with a description of the problem. This must be done within a few days after you’ve received the goods. After we verify that the fault originated on our end, a brand-new replacement will be shipped out to you. Because return freight is expensive, there’s no requirement to send the defective product back to us.

If Your Shipment Never Arrives

When more than a few days pass and your goods still haven’t shown up, we’ll contact our forwarder to investigate. Should the forwarder confirm that the package was indeed lost, we’ll dispatch a fresh set of products to you within several work days. You won’t be asked to initiate any kind of physical return for a missing shipment.

Tracking Down Your Order

Can’t seem to pull up your tracking details in your account? Reach out to us at any point—we’re here to help you figure out where your shipment stands. Just get in touch whenever you need an update on your goods’ status.

Choosing Between a Replacement or a Refund

Only the two issues mentioned—a Product Quality Issue or Goods missed in the transmission—qualify you to ask for a replacement shipment or a refund. No other reasons beyond these two are accepted for either resolution.

Getting Your Money Back

If a refund is the route you’re taking, email your account or bank details to us. Once that information lands in our inbox, we’ll process the refund ASAP. Send those details to us.